FAQs

Does Satsuma connect to my bank?

No — Satsuma does not sync directly with banks.

How is my data stored?

Your data is stored on Satsuma's servers, tied to your account, and never sold.

Why can't I edit a transaction's amount or date?

Transaction amounts and dates come from your bank and are locked.

My bank alert went to the wrong account

Bank alerts are routed by card last-four — here's how to fix misrouting.

A transaction appeared twice after import

How duplicate prevention works and what to do if it fails.

Why is a forwarded email not showing up?

Troubleshooting when forwarded receipts or bank alerts don't appear.